All products listed within the TLA Shop are sent directly to you by the designer, therefore shipping costs vary depending on who and what you are ordering, all shipping prices are written within each product listing.
Designers send out the ordered item/s within 2 working days, if the item takes longer to post out we will let you know.
Orders are dispatched directly from our designers - meaning you are receiving your product straight from the small creative business that designed or created your product. Thank you for supporting independent brands!
Orders are sent UK Royal Mail Signed for delivery 1st class and Royal Mail Airmail to Europe and beyond.
Cutoms, dutie and taxes /
All taxes, fees & duties are to be paid by the customer if ordering outside of the UK - please check this with your customs office.
Returns Policy /
You must request a return within 14 days of receiving your order
You need to contact us to authorise your return. Returns without an RMA (return merchandise authorisation) number will not be accepted.
All items must be sent back to our designers in the original packaging provided unmarked, unworn and in the original and undamaged packaging.
Any branded packaging such as dust bags, jewellery boxes and clothing tags should be included in your return.
Contact us by email firstname.lastname@example.org and we will give you your RMA (Return Merchandise Authorisation) number and Returns form.
Pack your item(s) securely in the original materials, including the returns form you received from us inside the package.
Once the designer has received back the returned item(s) and marked the return as ‘accepted’, a refund will be issued to your original payment method or an exchange will be arranged as required. Please note refunds to credit/debit card can take up to 5 working days.
You cannot return items that have been made to order or customised for you
Accepted returns will be credited to the original payment method
Original shipping charges will not be refunded
Any queries between customers and brands will be handled by us at The London Artisan, so please contact us with any questions so we can help you